FAQ
How Does Zero Waste Shopping Work?
Please bring your own containers! You can bring in whatever you’d like to fill, so long as it’s clean and dry. We do have options if you’ve forgotten your containers at home- we sell glass jars in store, and also offer by-donation paper bags. The charge for bags is €0.02, and will be donated to Moy Hill Community Farm for their regenerative agriculture work.
We do! But zero waste products are not our main focus. We have a number of products in store, and plan to expand the section, but if we don’t carry what you’re looking for, there are a number of amazing zero waste product shops online, namely Faely, and reuzi!
You’ll be surprised at how reasonable our prices are! We have done our best to match (and often beat) leading Irish retailers. While the organic, local goods might be slightly more expensive, you are supporting an Irish farmer or producer, while also cutting down on your carbon footprint, so it’s a win/win!
You may have pictures of old shops in your mind, with bags of food open everywhere for people to serve themselves out of which, we agree, is not the most hygienic way to store food. At The Good Neighbour, we have done a lot of research to make sure we’ve got the best system in place. We use two main types of dispensers to prevent people from touching the food directly. The first is a gravity dispenser- only food that has actually been dispensed into a bag or container can be touched or accessed by customers. The second, a scoop dispenser, has an airtight door on it, and a scoop attached. Customers open the door and use the scoop to serve themselves. These dispensers are small, so stock turnover is fast, and the scoops are washed every night.
While we do our very best to prevent cross-contamination, please exercise caution when shopping at a zero waste/bulk shop if you have a serious allergy or intolerance. We always have clean scoops and funnels at the cash, and are happy to fill your containers from our stock room in the back, but we cannot eliminate airborne allergens. Please talk to a member of staff if you’re concerned!
Great question! Being truly zero waste really is not possible- the systems just aren’t in place at the moment to make that happen. At The Good Neighbour, we’ve worked with as many Irish suppliers as possible to set up a circular economy- they deliver their product in large reusable containers, which we wash and return to be refilled.
For a lot of products, such as grains, beans, and nuts, they do arrive in large bags. These 25kg bags are a mix between paper and plastic, and are essential to make sure we are receiving the best possible products. When buying in bulk, you cut down significantly on packaging (think about the difference between a single 25kg paper bag of rice and 25 1kg plastic bags of rice), and we also do our best to reuse or recycle all the bags.
At The Good Neighbour we are as organic, local, package-free, and affordable as possible. We offer as many organic options as possible, and that number is growing as organic food becomes more accessible!
Yes, you can download it here. Email it back to orders@thegoodneighbour.ie and We will send you a secure link to pay for your goods.
Delivery
We deliver nationwide using a courier!
The minimum spend for delivery is €20, and the delivery fee is €6.
Yes! We offer the option to collect your purchases in store. Orders are prepared within 24 hours and you will get a text or email to let you know that your order is ready.
We package all of our bulk food products in compostable paper bags, and any packaging we use is as sustainable as possible - any boxes and stuffing is reused from our own deliveries, and all of the tape is paper tape.
More questions?
If we still haven't answered your question, you can contact us or pop by to see us!